السبت، مايو ٢٦، ٢٠٠٧

كيف تكسب الأصدقاء وتؤثر على الناس

How to Win Friends and Influence People

a) Fundamental Techniques in Handling People
1- Don't criticize, condemn or complain.
2- Give honest and sincere appreciation.
3- Arouse in the other person an eager want.

b) Six ways to make people like you
1- Become genuinely interested in other people.
2- Smile.
3- Remember that a person's name is to that person the sweetest and most important sound in any language.
4- Be a good listener. Encourage others to talk about themselves.
5- Talk in terms of the other person's interests.
6- Make the other person feel important - and do it sincerely.

c) Win people to your way of thinking
1- The only way to get the best of an argument is to avoid it.
2- Show respect for the other person's opinions. Never say, "You're wrong."
3- If you are wrong, admit it quickly and emphatically.
4- Begin in a friendly way.
5- Get the other person saying "yes, yes" immediately.
6- Let the other person do a great deal of the talking.
7- Let the other person feel that the idea is his or hers.
8- Try honestly to see things from the other person's point of view.
9- Be sympathetic with the other person's ideas and desires.
10- Appeal to the nobler motives.
11- Dramatize your ideas.
12- Throw down a challenge.

d)Be a Leader: How to Change People Without Giving Offense or Arousing Resentment

A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:
1- Begin with praise and honest appreciation.
2- Call attention to people's mistakes indirectly.
3- Talk about your own mistakes before criticizing the other person.
4- Ask questions instead of giving direct orders.
5- Let the other person save face.
6- Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
7- Give the other person a fine reputation to live up to.
8- Use encouragement. Make the fault seem easy to correct.
9- Make the other person happy about doing the thing you suggest.

Dale Carnegie's summary of his book "How to Win Friends and Influence People"

source: http://www.westegg.com/unmaintained/carnegie/win-friends.html